LAST UPDATED : FEB 2025

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I'd love to see you in clinic and hope you can make your appointment but I understand that sometimes, things happen.

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I'm a small business and self employed and late cancellations/ reschedules or 'no shows' directly affect me, therefore I ask for 24 hrs notice if you can no longer make your appointment. I appreciate each situation is unique. I am not on a salary, so no shows are a direct loss to me and I often have a waitlist of people I could replace the slot to with reasonable notice.

HOW TO CANCEL :

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Please log in to the website to edit/cancel your appointment. If you cannot do so, please text or whatsapp 07497161608 at least 24 hours before your appointment to avoid fees.

 

Voicemail, missed calls, and emails are not accepted as methods of cancellation as they cannot be checked every 24 hours.

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• If you cancel or reschedule your appointment more than 24hours before treatment: no charge is made.

• Within 24hours or no show appointments: charge is full treatment price. No shows may be refused in future. I am usually fully booked, so if you give me notice I can usually replace you or advertise your spot. If I can replace you on the day I will to help you avoid the fee but cannot guarantee it.

• Text and email reminders are a bonus I pay for to help you, but cannot be relied upon or used as a reason for a no show to avoid cancellation fee.

• If you are more than 15 minutes late for your appointment I may not be able to perform the treatment and you will not be entitled to any refund.

• Any disrespectful behaviour or language towards me or my business will result in you being asked to leave immediately and you will not be entitled to any refund.

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R E F U N D   P O L I C Y

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I want you to feel confident booking with me, so here's exactly where I stand on refunds. Please read this alongside my Cancellation Policy, which covers notice periods and no-shows.

In short: I do not offer refunds. This applies to single treatments, courses/packages of treatments, gift vouchers, and training materials. I ask you to read this policy before booking, so you know exactly what you're agreeing to.

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SINGLE TREATMENTS

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Once a treatment has been carried out, no refund will be given. If you're unhappy with an appointment, please tell me within 48 hours so I have the chance to put it right — but this is offered as goodwill, not as a refund entitlement.

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COURSES AND PACKAGES OF TREATMENTS 

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• Courses are sold at a discounted rate against single-session pricing, in exchange for a commitment to attend regularly

• Every course has a validity window, confirmed to you at the time of booking. Sessions not used within that window are forfeited - there is no refund or credit for unused or expired sessions.

• Missed sessions (late cancellations or no-shows, per my Cancellation Policy) are charged/forfeited in the same way as a missed single appointment and are not refundable

• I may, entirely at my discretion, offer a one-off extension to a course's validity as a gesture of goodwill. An extension is not an admission that a refund is owed, does not set a precedent for future courses, and does not create an ongoing right to further extensions or an extension being granted for any future courses

• If a course remains unused or unfinished at expiry, no refund will be made

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GIFT VOUCHERS

 

Vouchers are valid for the period stated on the voucher and are non-refundable and non-exchangeable for cash, in full or in part. Expired vouchers cannot be honoured or reinstated.

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NO-SHOWS, LATENESS AND BEHAVIOUR

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These are governed by my Cancellation Policy — in summary, more than 15 minutes late or any disrespectful behaviour toward me or my business means the session may be ended or refused with no refund due.

Your legal rights Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If a service I provide was not carried out with reasonable care and skill, you may be entitled to a remedy under the Act — please contact me directly to discuss this and I'll deal with it fairly and promptly

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Why I have this policy...

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I'm a small, self-employed practice. Course pricing, appointment slots and my time are all planned around commitments made at booking. Missed or unused sessions are a direct loss to me, as I'm not on a salary and can't always resell a slot at short notice. This policy is what allows me to keep offering discounted courses at all.

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If anything is unclear, or you have a circumstance you'd like me to consider, please get in touch before booking - I'm always happy to talk it through.

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